Refund & Return

We are committed to providing our customers with a seamless shopping experience and utmost satisfaction with every purchase. However, there may be occasions when you may need to return or exchange an item. That's why we have implemented a straightforward and customer-friendly Refund & Return Policy to ensure your peace of mind. If you are not completely satisfied with your purchase, you may return most new, unworn, and unwashed items within 4-7 working days of delivery for return. In case of returns, the refunds will be credited to your account within 10-14 working days. Your order must be in the same condition to be eligible for a return that you received, unworn or unused, with tags and in its original packaging.  Contact our customer support team at 0141-2771981 or email us at support@kashana.com - within 2 days of receiving the product with your order number and reason for return, and we will guide you through the process.

Note: We recommend using a trackable shipping method for your product refund. For exchanges or assistance with defective or incorrect items, please don't hesitate to reach out to our customer support team.

Thank you for choosing KASHANA. Your trust and satisfaction are our top
priorities, and we look forward to serving you again soon